View My Collections

View Request History

Subscribe to our Garden Waste Service

Surrey Heath Only

Subscribe to our Garden Waste Service

Woking Only

Renew your Garden Waste Subscription

Surrey Heath Only

Renew your Garden Waste Subscription

Woking Only

Report a missed rubbish waste collection

Report a missed recycling waste collection

Report a missed garden waste collection

Report a missed food waste collection

Report a missed bulky waste collection

Request a clinical waste collection

Report a missed small electricals or textiles collection

Report a missed clinical waste collection

Report a missed clinical sharps collection

Bin or sack not returned by crews

Request a sharps collection

Report a waste spillage

Request a bulky waste collection

Surrey Heath Only

Request a bulky waste collection

Woking only

Bulky cancellation request

Request help with your bins

No longer require help with your bins

Log a complaint

Formal complaint - stage 2

Share positive feedback

Order a new or replacement rubbish bin

Surrey Heath Only

Order a new or replacement rubbish bin

Woking Only

Order new or replacement recycling or food bin

Surrey Heath Only

Order new or replacement recycling or food bin

Woking Only

Order replacement garden bin

Surrey Heath Only

Order replacement garden bin

Woking Only

Report bin damaged by crew

Surrey Heath Only

Report bin damaged by crew

Woking only

Request removal of bin(s)

Request a temporary additional rubbish bin

Surrey Heath Only

Request a temporary additional rubbish bin

Woking Only

Garden Waste End

New Communal Bin order

Developer Bin order

Garden Waste Subscriber additional bin request

Surrey Heath Only

Garden Waste Subscriber additional bin request

Woking Only

Cancel garden waste subscription

Inform us of change of address for Garden subscription

Please request against your old address

Garden Waste Subscriber bin reduction request

New Property Bundle (SH)

Surrey Heath Only

New Property Bundle (WO)

Woking Only

General service request (depot response required)

General service request (no response required)

Missed Bin Dispute